1/23/2024 0 Comments Hp nimble san![]() ![]() My son-in-law just started on 3PAR InfoSight PEAK team - the team that is directly responsible for 3PAR and InfoSight. There's a team of data scientists that are also looking for trends (digital signatures) to help find issues before they become problems across the installed base. I don't know everything going on in the back end but there is certainly a "Big Data Analytics" as part of what is going on but a lot more. I posted a demo of the AI recommendations engine Opens a new window that you might like to check out. Probably more than I'm supposed to say but now that Vertica has moved over out of HPE with the spin/merge of HPE Software (to MicroFocus), I think they are looking at using something different - and the good news is that what the 3PAR team had been using is a perfect fit and will help us scale InfoSight beyond what they could do with Vertica.īut there's more going on than just what the "big data" analytics tools help with, for example, the new AI engine that is analyzing performance and making predictions about the future. I don't know the ins and outs but I know before we acquired Nimble Storage, they were using Vertica as their "Big Data" engine to look at all the data they were gathering across the installed base. Can anyone confirm if that is true? Many longtime storage industry professionals are very excited about InfoSight. I have heard the term "big data" thrown around with HPE InfoSight, but I am getting the impression that it also uses machine learning to help identify issues. That being said, we're also very proud of the fact that over 90% of cases are opened by InfoSight and over 85% are closed with no need for human intervention.so you may find long time customers who frankly have never had a need to deal with support in the first place! Your local sales team can help line up a list of references for you. In fact, to Calvin's point, HPE has invested further into the support team and into InfoSight.īut I would encourage anyone still hesitant to reach out to local existing customers who have had experience with support both before and after acquisition. It is not being rolled into the overall HPE support organization. Nimble Support has stayed fully intact not only in the team itself, but in its overall structure and coordination within the Nimble unit itself. HPE is acutely aware of the issues and concerns this has caused and has made an explicit decision to follow the "if it ain't broke, don't fix it" mentality. You are correct in that typical acquisitions see the support and engineering teams merged into the acquiring company's divisions. I would like to think otherwise, but working in technology as long as i have and dealing with HP for most of those years, I am not too excited about this latest acquisition. Phone calls will eventually be rerouted through the mainline hp support system and instead of getting help we will be stuck in queues and auto-prompts ( experience with HP support). ![]() The only way to get the fastest support is to call on the phone. Why, because if I am asking for support i need it now. ![]() If support requests are submitted via infosight that is very true, however (just to be clear) I have only used infosight one time to submit a ticket. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |